Regulatory Notice & Compliance Disclosures
Human Law operates with complete regulatory transparency. Below are the professional frameworks, insurance arrangements, and client care standards governing our out-of-court dispute advisory services.
1. Professional Regulation
Human Law is the trading name of Justin Patten, an independent sole practitioner authorised and regulated by the Solicitors Regulation Authority (SRA Number: 657838). We operate as a recognised sole practice under the SRA Standards and Regulations.
Human Law provides solicitor-led advice and structured procedural support focused on out-of-court probate dispute resolution. We do not act on the court record, conduct contested court litigation, or represent clients at trial.
The professional rules governing our conduct can be accessed via the SRA website at www.sra.org.uk.
2. Professional Indemnity Insurance
Human Law maintains compulsory professional indemnity insurance (PII) up to the statutory minimum of £2,000,000 per claim, in accordance with the SRA Indemnity Insurance Rules. Details of our current qualifying insurer and territorial coverage can be provided to active clients upon request.
3. Complaints Handling Procedure
We are committed to delivering clear, senior legal advisory work. If you are dissatisfied with any aspect of our service or charges, please raise your concerns under our internal complaints procedure. Submit your concerns directly to Justin Patten in writing using the contact details on this site. Complaints are handled personally by the principal solicitor.
- Acknowledge your complaint within 2 working days.
- Conduct a full internal review of the file and relevant scope.
- Deliver a substantive written response within 21 working days.
If we are unable to resolve the matter internally within 8 weeks, you may have the right to refer the issue to the Legal Ombudsman (PO Box 6806, Wolverhampton, WV1 9WJ; tel: 0300 555 0333; www.legalombudsman.org.uk), subject to statutory eligibility criteria.
4. Client Funds & Financial Arrangements
Human Law does not hold client money or maintain a client account. Fixed fees are invoiced and payable in advance in accordance with the applicable engagement documentation before work commences on the relevant milestone.
This structure eliminates the risks and administrative overhead associated with traditional client accounts while ensuring complete transparency and cost certainty for clients.
5. Data Protection
Human Law processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. We process only the minimum digital and documentary data required to deliver strategic advisory services.