Human Law is a firm with a Recognised Sole Practitioner, Mr Justin Patten. We remain authorised and regulated by the Solicitors Regulation Authority (SRA) during the remainder of our practice period.
Human Law is committed to providing a high standard of service. If you are an existing client and are unhappy with any aspect of our service, please contact us as soon as possible so we can address your concerns.
You can raise a complaint by telephone or in writing. We will acknowledge your complaint promptly and provide a full response within a reasonable timeframe.
If we are unable to resolve your complaint, you may be able to refer it to the Legal Ombudsman:
You must normally refer your complaint to the Legal Ombudsman within six months of our final response and within one year of the act or omission you are concerned about.
If your concern relates to professional conduct rather than service, you can report this to the Solicitors Regulation Authority at:
www.sra.org.uk/consumers/problems/report-solicitor